Privacy Notice

The website from which you are accessing this Privacy Notice is https://timelessbeauty.com.mx/.

The confidentiality and proper protection of personal information entrusted to Timeless Beauty Aesthetic Clinic, its affiliates, and/or subsidiaries (hereinafter “Timeless Beauty”) is of the utmost importance to us. That is why in “Timeless Beauty,” we are committed to handling the personal data you provide us responsibly and by the provisions of the Federal Law on Protection of Personal Data Held by Private Parties (herein after the “Law”), its Regulations, and other applicable regulations.

Timeless Beauty must collect specific personal data to carry out the activities intrinsic to its commercial and mercantile business. Timeless Beauty has the legal and social obligation to comply with the measures and legal and sufficient security to protect the personal data collected for the purposes described in this privacy notice. All of the above is done with the objective that you have complete control and decision over your data. Therefore, we ask you to please read the following information carefully.

RESPONSIBLE FOR THE PROCESSING OF YOUR PERSONAL DATA

The person responsible for the data collected by Timeless Beauty, the use given to them, and their protection is Dr. Luigi Palermo, Surgeon (professional license number: 7606055 by the University of Monterrey) with address at Av. Balamkanche, Plaza Xaman Ha, Planta Alta Loc. 14. Playa del Carmen, Quintana Roo, Mexico; Timeless Beauty collects data to provide the service you request, understand your needs, communicate promotions, and, where appropriate, treat them for similar purposes described in this Privacy Notice.: https://timelessbeauty.com.mx/aviso-de-privacidad.

“Timeless Beauty” consists of several websites, whether national or regional. Anyone who uses the website and the products and/or services provided by Timeless Beauty in its facilities agrees to be subject to this Privacy Notice.

SECURITY MEASURES

Your personal information is protected by administrative, physical, and technical security measures to prevent its loss, alteration, destruction, use, access, or improper disclosure.

HOW DO WE OBTAIN YOUR PERSONAL DATA?

We may collect your personal data in different ways: when you provide them to us personally within the clinic, through our website in the “Contact Us” section, when you send us an email, through our social networks on the internet, mobile, and messaging applications, through our physical formats, and when we obtain information through publicly available sources, such as telephone directories, and/or through other sources permitted by Law.

PERSONAL DATA THAT MAY BE COLLECTED AND PROCESSED

The personal data we may collect includes Full name, age, date of birth, birth gender or gender identity, pronouns, home address, tax address, landline phone number, mobile phone number, and email address. Additionally, during the consultation, medical data may be collected to create the medical history, which is protected not only by this privacy notice but also by patients’ rights and obligations and the current General Health Law in the Mexican Republic.

Te informamos que, para cumplir con las finalidades previstas en este aviso de privacidad, serán recabados y tratados datos patrimoniales, como aquellos que refieren a números de tarjetas de crédito y/o débito, CLABE interbancaria, así como aquellos dato(s) personal(es) que la Ley y su Reglamento consideren patrimoniales y sea(n) recabado(s) para llevar a cabo las finalidades primarias señaladas en el presente aviso de privacidad.

TRANSFER OF PERSONAL DATA

We commit not to transfer your personal information to third parties, other than those previously mentioned, without your prior consent, except for the exceptions provided in Article 37 of the Federal Law on the Protection of Personal Data Held by Private Parties, and to carry out this transfer under the terms established by that Law.

USE OF COOKIES AND WEB BEACONS

We inform you that on our website we use cookies and web beacons, through which it is possible to monitor your behavior as an Internet user, in order to provide you with a better service and experience while browsing our website.

The personal data we can obtain from these technologies are the following: the browser you use, the name of the server, IP address, date, time, and duration of internet browsing on our site, and the sections visited.

Estas tecnologías las puedes deshabilitar directamente a través de tu navegador de internet configurando para ello en la sección de privacidad que no se permita la utilización de cookies de los sitios que visitas, éste procedimiento puede variar dependiendo del navegador de internet que utilices. Te recordamos que el uso de estas tecnologías en nuestra plataforma es con la finalidad de brindarle una mejor experiencia al utilizar nuestra plataforma y al momento de su compra, por lo que deshabilitarlas podría cambiar la forma en como ves o navegas en www.timelessbeauty.com.mx

ARCO RIGHTS AND WITHDRAWAL OF CONSENT

At any time, you will have the right to access, rectify, and cancel your personal data, as well as to object to their processing or revoke the consent you have granted us, so that we cease using them. To do this, you must request our “ARCO Rights Request Form (Access, Rectification, Cancellation, and Opposition)” from our Personal Data Department by sending an email to the following address: hola@timelessbeauty.com.mx “with the subject ‘ARCO Form’ and we will gladly send you the corresponding form to be properly filled out and sent back to us via the same method.”

To process your request, you must attach a copy of your valid identification document (voter ID, passport issued by the Ministry of Foreign Affairs, National Military Service card, or Professional License), in order to carry out the authentication of the individual exercising their ARCO rights.

In cases where the exercise of ARCO Rights is carried out through a legal representative, in addition to the accreditation of the identity of both parties, the corresponding notarized power of attorney, a letter of authorization signed before two witnesses, or your personal statement in attendance must be provided.

When one wishes to exercise the right of rectification, documentation supporting the requested change according to the personal data to be rectified must be provided.

The response to your request will be carried out within 20 business days starting from the date it was received. Timeless Beauty may extend this period by up to an additional 20 business days when the case warrants it, with prior notification. The decision made by Timeless Beauty will be communicated to you through the option you select from those established in the ARCO Rights Request Form.

In cases where you wish to exercise your right to Access your Personal Data, the requested information will be provided through the means you have chosen in the “ARCO Rights Request Form,” and if Timeless Beauty does not have your Personal Data, we will inform you through the means by which you made the request.

For any questions or clarifications regarding this procedure, please send an email to our Personal Data Department at the following address: hola@timelessbeauty.com.mx, and we will gladly respond.

OPTIONS AND MEANS TO LIMIT THE USE OF YOUR PERSONAL DATA

To limit the use or disclosure of your data, and to stop receiving promotions for our products and/or services, you can request free registration in our internal exclusion lists from our Personal Data Department via the email address provided in the previous paragraph. Please provide your full name, email address, phone number(s), and verify your identity under the same terms indicated for exercising your ARCO Rights.

MODIFICATIONS TO THE PRIVACY NOTICE

We reserve the right to make modifications or updates to this privacy notice at any time, in order to address legislative changes, internal policies, or new requirements for the provision or offering of our products and services. In such a case, Timeless Beauty will publish these modifications on its website www.timelessbeauty.com.mx.

Anyway, we recommend that you review our privacy notice each time you use our website in order to be aware of any changes, modifications, or updates made to it.

COMPLIANCE WITH CURRENT REGULATIONS

The present Privacy Notice is governed by the Federal Law on the Protection of Personal Data Held by Private Parties, its Regulations, and other applicable legal provisions in the United Mexican States. You can consult the content of the Law through the portals that the Federal Government, through the Ministry of the Interior and the Chamber of Deputies of the Honorable Congress of the Union, have available on the Internet, whose addresses are http://www.ordenjuridico.gob.mx and http://www.diputados.gob.mx.