Privacy Notice

Timeless Beauty — Clínica de Medicina Estética y Cirugía Cosmética, located in Playa del Carmen, Quintana Roo, México, is responsible for processing your personal data.

For any matter relating to this notice you may contact us at contact@timelessbeauty.com.mx or by phone at +52 984 140 9337.

Identification and contact data: name, email address, phone number and, where applicable, your city or country of residence.

Sensitive health data: when you book or receive a medical-aesthetic treatment we may collect relevant medical history, allergies, medication and clinical photographs. This data is collected only with your express consent and is necessary to deliver the service safely.

Primary purposes (necessary for the relationship): scheduling and managing your appointments, providing and following up on medical-aesthetic treatments, maintaining your clinical record, issuing invoices and answering your enquiries.

Secondary purposes (optional): sending you promotions, reminders and satisfaction surveys. You may object to these purposes at any time by contacting us, without affecting the service provided.

Given the medical nature of our services, we may process sensitive personal data concerning your health. In accordance with the LFPDPPP, this data is processed with your express, written consent where the law requires it, and with reinforced administrative, technical and physical security measures.

Before-and-after clinical photographs are used solely for medical follow-up. Publishing them for promotional purposes requires a separate, specific written authorisation, which you may revoke at any time.

We do not sell your personal data. We share it only with providers that deliver services to us (scheduling system, payment processing, messaging and communication tools), who are bound to maintain confidentiality, and with authorities where a legal obligation exists.

You have the right to Access your data, Rectify it when inaccurate, Cancel it when you consider it is no longer needed, and Oppose its processing for specific purposes (ARCO rights). You may also revoke any consent you have granted us.

To exercise any of these rights, send your request to contact@timelessbeauty.com.mx stating your name, the data concerned and the action you wish to take. We will respond within the periods set by law.

Our website uses cookies and analytics tools to improve your experience and understand how the site is used. You can find the detail in our Cookies Policy and configure your browser to limit them.

We may update this Privacy Notice to reflect changes in our practices or in the law. The current version is always published on this page with its update date.